Refund policy

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AXA Quick Picks — Refund & Issue Policy (Updated Contacts)

Report window for all issues: 2 days

  • Not as described: Report within 2 days of delivery.

  • Damaged/Defective: Report within 2 days of delivery.

  • Unarrived (not received): Report within 2 days after the latest expected delivery date.

How to file a claim (send all 4 if applicable):

  1. Order number & full name

  2. Issue type (not as described / damaged / unarrived)

  3. Photos or a short video (for damage/defect)

  4. Photo of exterior packaging if it arrived damaged

Contact options

What we’ll do: Free replacement (if in stock), full refund, or store credit after review.
Returns/Pickups: If we’re at fault, return shipping or local pickup is on us. Items must be unused, with tags/accessories, in original packaging. Refunds process in 3–7 business days after inspection.

Exclusions: Final-sale items marked non-returnable; hygiene items once opened; misuse/wear & tear; minor color variance due to screens.

Tell us within 2 days if it isn’t as described, arrives damaged, or never arrives—we’ll replace it or refund you.